Whiteley Care Homes joint finalists in National Care Awards

1st October 2019

Ingram House residential care home and the newly opened Eliza Palmer Hub nursing home at Whiteley Village, managed by The Whiteley Homes Trust, have been announced as joint finalists in the Gold Standard’s Framework Care Home of the Year Awards 2019.

The announcement followed the recent official opening of the Hub – a stunning 30 bed nursing care facility – by the Lord Lieutenant of Surrey and the Mayor of Elmbridge.

Lisa Sparrow, Team Manager, Ingram House and Rachel Smelt, Nursing Team Manager after receiving the GSF Care Home of the Year Award 2019 Finalist certificate.

This puts Whiteley’s care facilities amongst the top 15 care homes in the UK, according to the Gold Standards Framework and follows the GSF Platinum Award for the Trust earlier in the year, which it secured after winning GSF’s award four times and scoring 100% in its last assessment.

Ethna Mertens, Clinical Governance and Safeguarding Lead said: “Our strength lies in our passion and commitment, but we strive to be the best without losing our human touch. At Whiteley, we believe a holistic approach is essential to nurturing and caring for older people and ensuring their well-being. We have a culture of continuous improvement and so will not be complacent but will remain committed to enhancing the service experience for older people in our care and community.”

As the Trust marks the UN International Day of Older Persons which seeks to highlight the important contributions that older people make to society and raise awareness of the opportunities and challenges of ageing, Ethna Mertens noted the vital role of Whiteley’s numerous volunteers – many of whom are residents themselves.

“As our accreditation report said, we have a passionate, caring and committed team of nursing and care staff, which are supported by volunteers – many of whom also live in our Village community. They also do an important job which might be spending time with a sick resident or reading to someone with a visual impairment. Such things may seem small but really can make all the difference both to the care home resident and the volunteer.”

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