You can view/download the May issue of the Villager magazine HERE.
The Villager Magazine – May 2019
Huge congratulations to the team at Whiteley House after they were recognised for their excellent quality care – winning a prestigious national award for the fourth time!
Whiteley House is one of 35 care homes from across England to have repeated its success in winning the Quality Hallmark Award from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. Staff had to demonstrate to GSF assessors that they were still meeting the necessary quality standards, including leadership, support, dignity and respect. Homes that demonstrate their credentials for the second, third or fourth time are recognised with the GSF Platinum Award.
Vic Rayner, Executive Director of the National Care Forum, who presented the awards, said: “Residents in GSF accredited care homes like Whiteley House are receiving the personalised, proactive care people want and deserve as they approach the end of their life. These homes should be congratulated for being frontrunners by embedding the principles of the newly published NHS Long Term Plan ahead of time, helping more people die where and how they would choose as well as reducing avoidable hospital admissions.”
Rachel said: “The care team at Whiteley House and across the whole of the Village, have a reputation for excellence – winning this prestigious award four times. “But this year they have
exceeded even that success by scoring 100% in their assessment and securing a platinum level award. This is a truly amazing achievement for which the Whiteley House team, guided by
Ethna, should be justifiably proud. “Providing person-centered care, enabling choice and
ensuring dignity, sits at the heart of what we do, but it’s especially important for residents who are approaching the end of their lives and so we are delighted to be recognised for the
quality of our palliative care. “The timing of this award is also a fitting end for the much loved Whiteley House, as we prepare for its closure and moving residents into the Eliza Palmer Hub –
where although the building will have changed, our commitment to providing excellence will remain exactly the same!”
Well done to everyone at Whiteley House!