Coronavirus COVID-19 – Latest Update

18th March 2020

18th March Update

Here is the latest Bulletin which has been issued to our residents today on our response to Coronavirus: 18 March Coronavirus Resident’s Update

Notice for those planning to visit friends and relatives living in our care facilities

Please note from Saturday, 21st March and until further notice, there will be no visiting to those living in Ingram House or the Eliza Palmer Hub.
Thank you in advance for your cooperation and support in helping us protect our most vulnerable residents.

16th March Update

Information for non-essential visitors (i.e. not volunteers or relatives)

During this public health emergency, please help us protect all our residents and staff by not visiting Whiteley Village until further notice, unless your visit is essential and pre-approved. Please contact our Reception on 01932 842360 if you have any queries.

Please note that all our facilities are now closed to members of the public, and are only for use by residents and staff. This includes the Clubhouse, the Lantern Café, the Therapy Pool, Village Shop and Village Post Office.

Regretfully we have now had to cancel all external events for the following month, and will review this on a rolling basis every 4 weeks depending on official advice. If you have any queries please contact our events team (link to contact page)

Thank you for your understanding at this difficult time.

13th March

The Trust is very well prepared to respond to Coronavirus COVID-19 and we have extensive plans in place to protect our residents and staff which we are reviewing daily. We are carefully monitoring advice from Public Health England and are in close contact with other major care providers and our NHS partners to ensure our plans are as up to date as possible.

The safety of our residents and staff is our highest priority and given our Village has such a large number of those in the higher risk group, the Trust has decided to put extra measures in place from Monday 16th March.

We have cancelled all external events booked at Whiteley for the following month and will keep this under review. We have sent a detailed Bulletin to all our residents explaining what we are doing to help minimise the possibility of Coronavirus coming to Whiteley and measures they can take to help avoid catching or spreading it.


Information for friends and family members of Whiteley Residents

Please DO NOT visit Whiteley Village if you have a new persistent cough or a high temperature, or have come into contact with anyone who has, or is suspected of having, COVID-19.

We are advising all residents living independently in the Village to consider who, and how many visitors they have, and have advised those who have serious health conditions to be extra cautious and avoid large groups and crowds.

Restricted access to Ingram House and the Eliza Palmer Hub

From Monday (16th March) we will be restricting the number of friends and family members visiting relatives in our care facilities. We have not taken this decision lightly and although we understand it may cause some anxiety, we hope our visitors will understand it is a necessary step in the circumstances.

Until further notice, we will be increasing our screening and infection control practices and so there will be no free access to Ingram House or the Eliza Palmer Hub for staff and visitors. We are asking all visitors to please consider:

  • Can you postpone your visit?
  • Please try to keep the number of visits to an absolute minimum
  • No more than two visitors are permitted at any one time other than by exception and only if pre-agreed
  • Children should not enter care areas other than by exception and only if pre-agreed
  • Please hold visits away from communal spaces and in the resident’s room

All visitors wishing to access Ingram House, or the Hub should first sign in at the Eliza Palmer Hub Reception which will be staffed from 9:00 am to 9:00 pm seven days a week. At Reception all those wishing to enter any care areas will asked to undertake a temperature check, complete a screening questionnaire, wash their hands and apply hand sanitiser and will then be issued with an apron. On arrival in the care area, visitors will be asked to sign in and on leaving, sign out.

This is a developing situation and we will continue to monitor it carefully. If the advice from Public Health England changes, we may need to introduce further restrictions. As advised by the Government, the Trust is keen to balance the needs of safeguarding our residents with the impact of social isolation. We will therefore not take these decisions lightly as we fully appreciate the potential impact they may have especially on our most vulnerable or housebound residents and will always seek to make the right decisions at the right time in the best interests of the majority.

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