Author Archives: Claire Atkins

The Villager Magazine – July 2019

You can view/download the July issue of the Villager magazine HERE.

The Villager Magazine – July 2019

What better week for residents to move into their wonderful new home in the Eliza Palmer Hub than National Carers’ Week (10 – 16 June) We know our award-winning care and nursing staff do an incredible job every day but during the move in particular everyone including our fantastic volunteers; Housekeeping & Portering team and Caretaker/Security Officer, Stefan, really went the extra mile to ensure residents were moved safely and given a VIP welcome into their new home.
Relative, Coral Harding said: “It all went so smoothly and everything  was so well organised that residents were settled in their beautiful new rooms in no time….I just wanted to say how much my family and I appreciate all the hard work and thought that has gone into this wonderful facility.” (Read Coral’s letter in full on page 26.)
Gillian Lewis, whose mum Marjorie is Whiteley Village’s oldest resident at 107 said: “Mum and all the family were overwhelmed by the special efforts made by porters, carers, nurses and caterers on the day of the great move. Mum said: ‘It poured with rain but everyone was amazing!’ She particularly likes watching the builders at work while they finish the surroundings!”

The Villager Magazine – May 2019

You can view/download the May issue of the Villager magazine HERE.

The Villager Magazine – May 2019

Huge congratulations to the team at Whiteley House after they were recognised for their excellent quality care – winning a prestigious national award for the fourth time!
Whiteley House is one of 35 care homes from across England to have repeated its success in  winning the Quality Hallmark Award from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. Staff had to demonstrate to GSF assessors that they were still meeting the necessary quality standards, including leadership, support, dignity and respect. Homes that demonstrate their credentials for the second, third or fourth time are recognised with the GSF Platinum Award.
Vic Rayner, Executive Director of the National Care Forum, who presented the awards, said: “Residents in GSF accredited care homes like Whiteley House are receiving the personalised, proactive care people want and deserve as they approach the end of their life. These homes should be congratulated for being frontrunners by embedding the principles of the newly published NHS Long Term Plan ahead of time, helping more people die where and how they would choose as well as reducing avoidable hospital admissions.”
Rachel said: “The care team at Whiteley House and across the whole of the Village, have a reputation for excellence – winning this prestigious award four times. “But this year they have
exceeded even that success by scoring 100% in their assessment and securing a platinum level award. This is a truly amazing achievement for which the Whiteley House team, guided by
Ethna, should be justifiably proud. “Providing person-centered care, enabling choice and
ensuring dignity, sits at the heart of what we do, but it’s especially important for residents who are approaching the end of their lives and so we are delighted to be recognised for the
quality of our palliative care. “The timing of this award is also a fitting end for the much loved Whiteley House, as we prepare for its closure and moving residents into the Eliza Palmer Hub –
where although the building will have changed, our commitment to providing excellence will remain exactly the same!”
Well done to everyone at Whiteley House!

Whiteley House care home strikes platinum

08 April 2019

Whiteley House care home strikes platinum

A Surrey care home dedicated to providing the best possible care for all its residents right up until the end of their lives, has been recognised with a major national award – for the fourth time.

Whiteley House nursing home in Whiteley Village, Walton-on-Thames, is one of 35 care homes from across England to have repeated its success in winning the Quality Hallmark Award from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. Staff from the home received the award from Vic Rayner, Executive Director of National Care Forum, at a special ceremony in London on 5 April.

Vic Rayner said: “Residents in Gold Standards Framework accredited care homes like Whiteley House are receiving the personalised, proactive care people want and deserve as they approach the end of their life. These homes should be congratulated for being frontrunners by embedding the principles of the newly published NHS Long Term Plan ahead of time, helping more people die where and how they would choose as well as reducing avoidable hospital admissions.”

Rachel Hill, Director of Care  and Community for Whiteley Homes Trust said: “The care team at Whiteley House and across the whole of Whiteley Village, have a reputation for excellence – winning this prestigious award four times. But this year they have exceeded even that success by scoring 100% in their assessment and securing a platinum level award. This is a truly amazing achievement for which the Whiteley House team, guided by Ethna Mertens, Clinical Governance & Safeguarding  Lead, should be justifiably proud.

“Providing person-centered care, enabling choice and ensuring dignity, sits at the heart of what we do, but it’s especially important for residents who are approaching the end of their lives and so we are delighted to be recognised for the quality of our palliative care. The timing of this award is also a fitting end for the much loved Whiteley House, as it will soon close. Its residents will move into our new state-of-the-art care centre: The Eliza Palmer Hub, where although the building will have changed, our commitment to providing excellence will remain exactly the same!”

By satisfying the team of expert assessors who visited the home that they were still meeting the necessary quality standards, including leadership and support, dignity and respect, Whiteley House has proved that it has embedded all the elements necessary to deliver good care for all of its residents right up until the end of their lives, for the long term. Homes that demonstrate their credentials for the second, third or fourth time are recognised with the Platinum award.

GSF Quality Hallmark Awards are presented to homes that demonstrate real improvement in the quality of care they provide. Many halve the number of their residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS.

Everyone in the home, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. Staff talk to the residents about their end of life care, giving them the opportunity to decide where and how they would like to be cared for. This has helped the residents and their families feel secure that they will be comfortable, and their preferences considered at all times.

Professor Keri Thomas, GSF Founder and National Clinical Director, said: “The aim of the Gold Standards Framework is to help care homes ensure they are delivering quality care for all of their residents not just today but for tomorrow and the next day. Whiteley House has proved that its commitment to providing personalised, compassionate care is long term and should be congratulated for its efforts. Its residents can feel reassured that staff are dedicated to delivering a high standard of coordinated care, in line with their wishes right up until the end of their life.”

The GSF Care Homes Training Programme and Accreditation is recognised by Care England, National Care Forum, National Care Association and Registered Nursing Home Association and by Skills for Care as an Excellent Provider. GSF training and accreditation is a proven step towards improved CQC ratings. Of the 430 care homes rated ‘outstanding’ by CQC, 65 are GSF accredited.

Download the full press release here. 

Author: Andrea da Gama

The Villager Magazine – April 2019

You can view/download the April issue of the Villager magazine HERE.

The Villager Magazine – April 2019

New beginnings It’s just over six weeks to go to the opening of the Eliza Palmer Hub. This wonderful building will not only be a significant feature on our landscape but will also make an enormous contribution to the life of our community. Less prominent, but arguably even more important to the future and well-being of our Village, is our new Community Charter.
As you will have seen in the December magazine and on posters around the Village, the Care Partnership Forum (CPF), a group of residents, staff, volunteers and trustees have done a fantastic job in creating the Charter; distilling what good community living means in practice here at Whiteley. The Charter will become our ‘go to’ document for helping residents live and age well together. It will become part of our admissions process and part of the new residents’
handbook and so before we launch the Charter, I want to give everyone a final opportunity to review and comment on it if they wish to:
The Whiteley Village Community Charter
We are a welcoming, caring community who support and respect each other and, through being kind and understanding, strive to make this the happiest place to age in Britain.

I am extremely grateful to members of the Forum for putting the Charter together so thoughtfully and would now encourage you all to look at the words, the sentiment behind them and to consider how we can use this statement of intent to improve the lives of all those in our community. It is a statement that puts into words the expectations we all have of what good community living looks and feels like. It also creates a foundation that underpins our way of life here now, and in the future – one that I hope will stand the test of time even longer than the bricks and mortar in the Hub.
Chandra
If you would like to comment on the Charter, or have ideas about how we can promote it amongst residents, you can drop off a note at Reception in Whiteley House or at the Admin. Building, or you can email: sheryl.oshea@whiteleyvillage.org.uk
Closing date, Tuesday 30th April 2019.

Rod Bennion OBE is new Chair of the Trust

18 March 2019

Rod Bennion OBE is new Chair of the Trust

The Whiteley Homes Trust is delighted to announce the appointment of Rod Bennion OBE as its new Chair with immediate effect. The Trust owns and operates Whiteley Village in Walton on Thames, Surrey – a unique almshouse village community for 500 older people of limited financial means.  It provides 25% of the specialist housing for the elderly in the borough of Elmbridge and a recent study of the Trust’s records of its first one hundred years noted that, on average, Whiteley residents live up to five years longer than the national average.

Rod is deeply experienced across the residential property and care sectors, with a particular passion for providing choices in housing and care for all. His distinguished career includes serving as Group Chief Operating Officer for The Wates Group and as non-executive Chairman of Home Group, the largest housing association provider of care and housing to vulnerable people in the UK.
He was for many years Chairman of St Christopher’s Hospice in south east London, the founding hospice of the modern hospice movement – a role he describes as the best he has ever had the privilege to hold. Rod was Chairman of The Construction Youth Trust from 2000-2014 and his passion for the not-for-profit sector spans being a trustee of the Worshipful Company of Lightmongers Charitable Trust, which supports people with sensory deprivation.
Commenting on his appointment, Rod said, ”I am delighted to be joining Whiteley Homes Trust, a very special community and organisation which brings together several of my personal passions – housing, care and the opportunity to make a real difference to peoples’ enjoyment of life by creating vibrant communities and respecting individuals. Not just for those living in the Village but through the work of the Foundation, developing and sharing best practice with other communities in the UK.”

Chandra McGowan, Chief Executive of the Whiteley Homes Trust adds: “We are delighted to welcome Rod to the organisation.  His experience, passion and commitment in developing solutions that enable the provision of excellent services in both Social Housing and Care is inspirational. I am sure Rod’s pragmatic commerciality and clear affinity with the dynamics of the charity sector will be of great value to shaping the future of Whiteley Homes Trust.”
The appointment comes at an important time for the Trust as it prepares to open its new £10.5m care hub in May 2019, providing intensive care capacity for up to 30 people with complex needs associated with old age.  The hub is integral to the Trust’s long-term strategy to revolutionise how it provides care within the community. It will also enable the further development of research partnerships* with third parties, including Surrey University and UCL, to explore and develop strategies and technological innovations to support and enhance the lives of older people throughout society.

*With support from a number of sponsors, in 2017 the Trust launched the Whiteley Foundation for Ageing Well with the aim of sharing its knowledge of older people and to learn from others about what it means to live well in later life in the modern world. The Foundation is taking the lead in engaging with others who share its ambition that a long life should also be a good life.

Author: Andrea da Gama

The Villager Magazine – March 2019

You can view/download the March issue of the Villager magazine HERE.

The Villager Magazine – March 2019

 

Hopefully by the time you read March’s magazine Spring will have sprung and we can look forward to warmer and lighter days.
New beginnings will certainly be the theme for Whiteley Village over the spring period, as we look forward to the opening of the new Eliza Palmer Care Hub. I am sure you have seen the building taking shape and are looking forward to the grand opening. This is a key milestone in our Village so over the coming months the Eliza Palmer Care Hub will be our main news feature and I am sure this will give you the opportunity to be kept fully up-to-date with progress.
Natalie Brotherton and The Magazine Committee

 

The Villager Magazine – January 2019

You can view/download the January issue of the Villager magazine HERE.

The Villager Magazine – January 2019

At the time of writing this we are actually in the middle of many Christmas Festivities!
The Christmas Celebration Evening and Festive Family Fun Event have just taken place and these have made the Village feel very festive. It has also been great to welcome parents and children from the local community to meet Santa at Whiteley, enjoy the lantern trail and lots of Christmas crafts. However, with the festive season now behind us and a New Year to look ahead too, there is much anticipation with the opening of the new Care Hub in 2019 and a new phase of preparing us for the next 100 years of Whiteley Village.
Editorial Team & The Villager Magazine Committee.

The Villager Magazine – December 2018

You can view/download the December issue of the Villager magazine HERE.

The Villager Magazine – December 2018

We hope you all enjoy the Christmas Festivities going on throughout the Village in the month of December. It would be great if you could let us know your stories and take photos of yourselves enjoying the Christmas season, we can then share these in the Villager Magazine in the New Year. You can email them through to natalie.brotherton@whiteleyvillage.org.uk, or pass them on to one of the Villager Magazine Committee.
In the meantime, it just remains for the Editorial Team and Villager Magazine Committee to wish you a very Merry Christmas and a Happy and Healthy New Year 2019!
Cheers!
Editorial Team & The Villager Magazine Committee

The Villager Magazine – November 2018

You can view/download the November issue of the Villager magazine HERE.

The Villager Magazine – November 2018

When collating November’s issue it struck me how many articles demonstrated the community spirit which is very much alive within the Village. So many of you give your time to run clubs and societies, to volunteer, arrange trips and events, and this really does bring added value to living and ageing well at Whiteley Village.
The Thank You’s section in the Villager Magazine has also really taken off in this months’ edition. Villagers are full of praise and recognition for others and I really think this generates a warm-hearted spirit. Keep up the Thank You’s!
Natalie Brotherton – Village Magazine Committee