Press Release – March 2016
The Whiteley Village Care Home strikes gold for quality care
The Care Centre at Whiteley Village is dedicated to providing the best possible care for all of its residents right up until the end of their lives, has been recognised with a major national award.
Whiteley Village Care Centre was among 80 homes from across the UK to achieve the success in winning a Quality Hallmark Award for the first, second or third time from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. Staff from the home will receive the award from Karen Allen, Chief Executive of Skills for Care, at a special ceremony in Birmingham on 8 April.
Whiteley Village have commented that “We are absolutely delighted to receive our GSF re-accreditation with Commend status. Our team work hard to ensure that the older people in our care receive the best possible service and this award underpins all of the excellent teamwork and commitment that takes place at the home for the benefit of our residents”
To be accredited, homes must achieve 20 quality standards, ranging from leadership and support to dignity and respect as well as submit a portfolio of evidence.
GSF Quality Hallmark Awards are presented to homes that demonstrate real improvement in the quality of care they provide. Many halve the number of their residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS.
Everyone in the home, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. Staff talk to the residents about their end of life care, giving them the opportunity to make decisions and say what they want. This has helped the residents and their families feel secure that they will be comfortable and their preferences considered at all times.
Professor Keri Thomas GSF Clinical Director, praised The Whiteley Village Care Centre and said that it was an exemplar for delivering the type of quality care people crave and deserve as they approach the end of their lives.
“Staff in homes like The Whiteley Village Care Centre are the drivers of a real transformation in care homes – delivering the personalised care people that make such a difference to care home residents and their families,” said Prof Thomas.
Almost 3,000 care homes have completed the GSF Care Homes programme since it was launched in 2004 and 600 have gone on to become accredited.
Contact for media enquiries
Tanner King for National GSF Centre
020 7479 4235
The Gold Standards Framework gives outstanding training to all those providing end of life care to ensure better lives for people and recognised standards of care. The GSF Care Homes Training Programme started in 2004 and is the biggest and most comprehensive programme to improve care at the end of life.
Staff in accredited homes say GSF has helped them feel better equipped to deal with the challenging task of looking after patients until they die by providing a framework for identifying, and then planning and assessing the care of those people in the last years of life.