Monthly Archives: March 2016

The Whiteley Village Care Home strikes gold for quality care

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Press Release – March 2016


The Whiteley Village Care Home strikes gold for quality care

The Care Centre at Whiteley Village is dedicated to providing the best possible care for all of its residents right up until the end of their lives, has been recognised with a major national award.

Whiteley Village Care Centre was among 80 homes from across the UK to achieve the success in winning a Quality Hallmark Award for the first, second or third time from the National Gold Standards Framework (GSF) Centre, the UK’s largest provider of training in end of life care. Staff from the home will receive the award from Karen Allen, Chief Executive of Skills for Care, at a special ceremony in Birmingham on 8 April.

Whiteley Village have commented that “We are absolutely delighted to receive our GSF re-accreditation with Commend status. Our team work hard to ensure that the older people in our care receive the best possible service and this award underpins all of the excellent teamwork and commitment that takes place at the home for the benefit of our residents”

To be accredited, homes must achieve 20 quality standards, ranging from leadership and support to dignity and respect as well as submit a portfolio of evidence.

GSF Quality Hallmark Awards are presented to homes that demonstrate real improvement in the quality of care they provide. Many halve the number of their residents dying in hospital as well as halving crisis hospital admissions, leading to greater satisfaction for families, residents and staff and significant cost savings for the NHS.

 Everyone in the home, ranging from nurses to the activities coordinator and catering staff, is involved in regular reviews with the residents. All aspects of their lives are considered including spiritual beliefs, personal interests and care preferences. Staff talk to the residents about their end of life care, giving them the opportunity to make decisions and say what they want. This has helped the residents and their families feel secure that they will be comfortable and their preferences considered at all times.

Professor Keri Thomas GSF Clinical Director, praised The Whiteley Village Care Centre and said that it was an exemplar for delivering the type of quality care people crave and deserve as they approach the end of their lives.

 Staff in homes like The Whiteley Village Care Centre are the drivers of a real transformation in care homes – delivering the personalised care people that make such a difference to care home residents and their families,” said Prof Thomas.

Almost 3,000 care homes have completed the GSF Care Homes programme since it was launched in 2004 and 600 have gone on to become accredited.


Contact for media enquiries

Tom Tanner

Tanner King for National GSF Centre

020 7479 4235

07976 288636

 The Gold Standards Framework gives outstanding training to all those providing end of life care to ensure better lives for people and recognised standards of care. The GSF Care Homes Training Programme started in 2004 and is the biggest and most comprehensive programme to improve care at the end of life.

Staff in accredited homes say GSF has helped them feel better equipped to deal with the challenging task of looking after patients until they die by providing a framework for identifying, and then planning and assessing the care of those people in the last years of life.


Whiteley Village Charity Golf Day 1 August 2016


Whiteley Village Charity Golf Day

Burhill Golf Club
Burwood Road, Walton-on-Thames, KT12 4BL

on Monday 1st August 2016

The Third Whiteley Village Charity Golf Day will be played on the prestigious ‘Old Course’ at Burhill Golf Club.

Burhill and Whiteley Village are neighbours and were both built on the former Guinness Estate.  The Golf Club opened in 1907.  The first of the 262 cottages in Whiteley Village, built for “aged poor persons” became available for occupation in 1917.

burhill golf image

You are invited to either enter a team or as an individual.  The format for the day is a Shotgun start at 9am each team will comprise of 4 players.  It will be Stableford format with full stroke allowance.

The cost of entering a team is £500*, and this will include:

• Coffee and bacon roll on arrival
• 18 holes of golf
• Drinks and nourishment on the 9th hole
• 2 Course lunch in a private dining suite
• Prize giving
• Auction
• Guest speaker – tbc
• Hole in One – Win a car

Firstly, and most importantly, to book your place, email  with your intention to enter a Team.
Please also copy me into the email

Subsequently complete and return the  2016 Golf Day Booking Form, when you have the names of your Team and details of their handicaps.   We will organise for individual entries to be allocated to a team.

*Members of Burhill Golf Course, please deduct £40 per person discount.

Directions to Burhill Golf Club can be found at:
Burhill Golf Club, Burwood Road, Walton-on-Thames, Surrey KT12 4BL
01932 227345.

There is a practice ground at the Club.  Buggies, trollies, motocaddy electric trollies can be booked in advance from the Golf Shop on 01932 227345, option 2.

We would be delighted to hear from anyone with details of any organisation that might be interested in sponsoring Individual Holes, advertising in the program or providing prizes for the Event or the Auction.

The money raised by this event will go towards The Whiteley Homes Trust and the upkeep of the accommodation provided for nearly 500 older people of limited means.

I look forward to hearing from you soon.

Mark Britton

Trustee, Whiteley Homes Trust

Whiteley Village Volunteer Open Morning

Whiteley Village today held their very first ‘Volunteer Open Morning’ at the Village Hall. Members of the public and residents of the Village were able to enjoy a coffee, browse a selection of volunteering opportunities and talk to staff and existing volunteers about how they could become a Whiteley Village Volunteer.

IMG_1830Visitors who had never been to Whiteley Village were delighted to discover this beautiful and fascinating community and learn about the diverse range of opportunities available to them here.
Trish who’d come along with local Hersham resident Helen O’Key said “today was a real insight into what this village is all about and there is such a welcoming atmosphere”.
More than 30 people registered, showing a great deal of interest in roles such as befriending, dog walking, administrative and event roles. Also under consideration were gardening helpers for the many almshouse residents who would welcome both assistance with such tasks; and a friendly face to chat to.

IMG_1832 During the open morning the visitors were entertained with live music from volunteer violinist Malcolm Allison. The event was also supported by Voluntary Support North Surrey and Voluntary Action Elmbridge.
Ann Vallis, a resident of Whiteley Village said ‘Volunteering makes you feel very much part of the Village’.
The Village Historical Society were on hand to offer tours of the Village and visitors were able to take away a wide variety of information on roles available here.

For more information about volunteering opportunities contact Sue Lewin on 01932 842 360 or
Or visit the Volunteering area of the website

Skype for Seniors


Skype For Seniors Pilot Day

A very successful Skype for Seniors Day was held in the Whiteley Village Boardroom on Tuesday 8th March. One to one sessions were held with Volunteer’s Jacqueline Reischel and Chickoo Manchanda throughout the day.

skype day 2 Vivien guichardskype day 1 chickoo pat jacqueline







Pictured: Vivienne Guichard (L), Chickoo Manchanda, Ann Gregory & Jacqueline Reischel (R)

Mrs Russell from Heather Walk was eager to return home and make contact with her family overseas. “They made it sound easy”. The sessions were an opportunity for Villagers to bring in their electronic devices and check that they had the necessary features to support a skype video call.

Ann Vallis from North Avenue found it very informative “I inherited this iPad from my 6 year old grandson and sadly it doesn’t have a builtin camera. I may now be looking for a new one as calling my son in Kuala Lumpur can be expensive and skype is free once you are on the internet. He would be very impressed with me if I manage it”

With such good feedback we will look to hold another clinic in the near future. Get in touch with Sue Lewin for more information on 01932 842360 or at

Villager Magazine – March 2016

You can view/download the March 2016 issue of the Villager magazine HERE


Villager Magazine – March 2016
We’ve listened

This month we are making further changes to the magazine based on your helpful feedback.

We have had some incredibly insightful suggestions, given with a real sense of passion for what the magazine stands for. As a result I know that what is important for so many of you is to retain the “feel” of the Village, and a sense of it being our magazine, even if the production is now done professionally.

I hope you can see we have taken many of the suggestions on board this month and made another step in the right direction, by adding in some humour, larger photos and less “corporate speak”.

It certainly is quite an art to get the balance right between giving useful information and keeping our unique Whiteley style. In listening carefully to your comments we hope we are moving more towards that.

The Villager magazine captures our collective Whiteley memories so, as ever, we welcome both your personal contribution for the monthly editions and your suggestions.

Chandra McGowan, CEO